Jose’s Authentic Mexican Restaurant Essay

Problem Statement Joses Mexi mess eatery is a small yet popular spot. Lately they fuck off been losing clients and profit due to service issues. In lay to improve the eating ho enjoyment, Joses Mexican Restaurant essential provide service that is top- nonch, in other lyric poem fast, efficient, great testing, convenient and heartwarming. What must the eatery do in order to improve service? Areas for consideration Quality at Joses restaurant should be defined by service, value, reliability of the experience and overall customers gaiety. The shade of a product is defined as whether it fulfills its stated specifications.Customer bliss should be at the top priority for the restaurant. Customer satisfaction is the measurement of a product or service that meets or exceeds customers expectations. Therefore, the restaurant should focus on its customers run into ons and requirements, and strive to exceed their expectations. The factors that relate the quality of the service ato mic number 18 conformance to specification, value, fitness for use, support and up to now psychological standard impression. Food should be delivered and served as to be what is promised on the menu.Also, the food should be cooked and prepargond properly, to be fresh, clean, and to have exactly the ingredients and flavors that are ordered. Service staff should be neatly dressed and greet customers with a smile personnel should be experienced and trained to accommodate the customer. halo is a nonher important area of quality. At Joses, keeping with the Mexican themed interior decoration creates the atmosphere for the Mexican prepared dishes. The overall establishment should prevent a direct of cleanliness. holding areas for customers should be clean and comfortable during the peak multiplication when a carrying to be seated is necessary.The service and meals should be upright and consistent. Food should be prepared with the best procurable ingredients, and served quickly and correctly. Wait staff should provide prompt service, serving in the prison term promised, and serve the customers feel unique and special. What are the restaurants costs of carry by failures? Be stick of the lack of a waiting area and reservations Joses is losing customers that could have been accommodated reveal. consort to the survey conducted an average of 20% of the customers are unsatisfied. Also due to the wait time for the food to be prepared over 30% of the customers are not satisfied. unconstipated a whopping 14% of customers are not happy with how the food tastes, this is whitethornbe due to the ingredients the cook was complaining about(predicate). Even the servers have puzzles a large 12% complained about their servers. When it all comes pass to it a whopping 20% of these customers say that the dining experience was not worth the cost. What does this mean? It direction that 20% of the customers are not advance back. So as we can see Joses Au thentic Mexican Re staurant really needs an overhaul. When a figure out fails to satisfy a customer, the failure is considered a defect.The more servers the easier it becomes to serve the customers. The more space, the less need for waiting to be seated in fact we may moorage a cozy waiting area for our guests. Renovations also mean you ache to have the media evaluate your place again, meaning youll get on the paper, which means free advertising. Also a renovation testament spark engagement in your regular customers and the general public. People bequeath talk about it. They will want to experience the new place. Disadvantages (Weaknesses and Threats)The blowup of space will take a long time, first a space has to be purchased. We are not even sure if the establishments around Joses will want to sell space. Then at that place comes the finances. Is Joses current Mexican Restaurant capable of shelling out large enough capital. naked as a jaybird employees may be hard to train and not always i nevitable thus accumulating more cost than what is desired. Also what if the renovation and space expansion takes too long and a new Mexican restaurant own by approximatelyone else opens up?Will Joses customers remember it, or will they be satisfied with the new-ones service? All these things must be put into consideration for even an assumed small weaknesses or threat maybe underestimated and can result or turn into a fatal error. Alternative 2 Use a cardinal Sigma overture Model (DMAIC) 6 sigma, which relies heavily on the principles of TQM is comprehensive and flexible governing body for achieving, sustaining, and maximizing business victory by minimizing defects and variability in dish upes.Although Six Sigma Improvement Model is a five step procedure that leads to good in process slaying, the model can be applied to projects involving additive utility to process or to project requiring major changes including re architectural planing an existence process. The hobby steps comprise the model The DMAIC project methodology has five phases * dressthe problem, the voice of the customer, and the project goals, specifically. * Measurekey aspects of the current process and take relevant selective information. * Analyzethe information to investigate and verify cause-and-effect relationships. go over what the relationships are, and stress to ensure that all factors have been considered. Seek out root cause of the defect under investigation. * Improveor optimize the current process based upon information analysis employ techniques such asdesign of experiments,poka yokeor mistake proofing, and standard blend in to create a new, future state process. Set up pilot runs to establishprocess capability. * Controlthe future state process to ensure that any deviations from guide are corrected before they result in defects.Implement declare systemssuch asstatistical process check off,production boards, andvisual workplaces, and continuously monitor the p rocess. Let us use the Six Sigma Approach 1- Define. Determine the characteristic of the process output that are critical to customer satisfaction and identify and gaps between these characteristics and the processs capabilities. Get a point of the current process by documenting it using flowcharts and process charts. At Joses, some of the concern are stated at the survey about customer satisfaction from the service they receive at Joses.The survey shows that 20% of the customers were not happy, and go intot consider the service they receive worth the funds they pay. Look into the problem thoroughly and see if there are cracks in the system, for example we noticed that Joses does not take reservations. 2- Measure. Quantify the work the process does that affects the gap. Select what to measure, identify data sources, and prepare a data collection plan. In Joses case, the survey covers all the major issues that could have direct effect on the business performance. 3- Analyze. Use h e data on measures to perform process analysis, applying tools such as Pareto charts, scatter diagrams, and cause-and-effect diagrams, and statistical process control (SPC) tools to determine where improvements are necessary. Joses should analyze the data from the survey in order to address the problem. 4- Improve. Modify or redesign existing methods to meet the new performance objectives. Implement the change. The Joses group should observe the positive achievement in the operation, and should stop the process if there were mismatching. 5- Control.Monitor the process to make sure that high performance level are maintain. Once again, data analysis tools such as pareto charts , forbid charts scatter diagram, as well as statistical process control tools can be apply to control the process. The selected operational procedure should be revised, and needs to be documented and this process must be hard held by Joses operational team. In the operation processes, continuous improvement need to be find out for the more better performance from Joses in general and over all catering services. Advantages (Strengths and Opportunities)The Six Sigma Image Model is a thorough study of the problem. Through using this Joses will get down to the roots of the problem and maintain the system functioning well. It takes less time and resources to accomplish. It can be started like a shot and the results are effective. This border on is not wholly cost effective that keeps the guessing-game out of the picture. Since this approach is cost-effective the money saved may then be invested in other things such as equipment, advertising or a totally new business depending on the owners judgment. Disadvantages (Weaknesses and Threats)I dont really see any major flaws here overleap that it may be too tedious for the less-active folk. A threat can be that another restaurant may be able to use this system better and come out with better results than Joses Authentic Mexican Restaurant. Conclusion and recommendation Alternative 1 may so spark interest and increase sales for an unknown period of time after the restaurant re-opens. However, this method is not cost-effective and will take too much time, effort and capital to set in interrogative and complete. And it does not take an in-depth look at the problem but only gives a superficial or shallow solution to the problem.With the information collected by Joses Authentic Mexican Restaurant it is possible the restaurant is ready to take the Six Sigma Image Model approach. I consequently conclude that Alternative 2 which is to take an in-depth search of the problem through the Six Sigma approach originally developed and made popular by Motorola, USA can be most helpful to solving the problem with service at the said restaurant. This alternative takes a deep pregnant search of the problems, solves it and maintains it. This approach meets the objective of the study, which is to solve the service problem of Joses A uthentic Restaurant.The importance of investing in a Six Sigma approach are the in-depth research, answers, information and system maintenance that will be available after this approach is completed. After all, it is a proven system that has been used by countless successful businesses. Aside from the research valuability, educating your employees with this approach may increase their self-esteem by providing them with information and a tool for success in life. Happy and confident employees result in a better work-ethic, which will then dramatically improve the service performance of Joses Authentic Mexican Restaurant.